Language Proficiency

Advance Level English
Elementary English
English For Diplomats
English For Financial And Business Sectors
English For Flight Attendants
English For Managers
Higher Level English
Intermediate English
Let’s Say It Right
Let’s Talk And Write Professionally
Workplace English
Basic Bahasa Malaysia For Expatriates & Foreign Workers
Translation From English To Bahasa Malaysia, And Bahasa Malaysia To English
Editing
Proofreading

Soft Skills

6 Thinking Hats
Being A Professional You
Business Writing Skills And Email Writing Etiquette
Call Centre Training – Introducing Call Centre Technology & Customer Service Training
Change Management
Coaching And Counselling
Coaching For Superior Employee Performance : Techniques For Supervisors Training
Communication And Interpersonal Skills
Conflict Management
Creative Thinking
Customer Service Centric
Delegation
Delivering Exceptional Frontline Customer Service
Delivering Service Excellence – Level 1 (Basic)
Delivering Service Excellence- Level 2 (Intermediate / Supervisory)
Delivering The Brand Promise
Effective Presentation Skills,
Efficient Time Management Skills,
Engagement Tools
Future Managers
Goal Setting & Motivation,
Graduate Employability And Interview Tips
Grooming For Your Success
International Marketing
Leadership Skills
Making A Difference Part 1 & 2
Managing Customer Service Function For Executives And Managers
Managing Difficult Customers
Mechanism In Good Decision Making,
Meeting Procedure And Writing Of Minutes Of Meeting
Mentoring Skills (Mentor Mentee)
Motivational Talk & Energising People
Organizational Building,
Organizations Behaviour
Positive Work Attitudes
Power Of Words
Presentation Skills And Public Speaking
Project Management
Quality Customer Service For Frontliners
Report Writing
Securing Your First Job
Service Recovery And Complaint Handling
Social & Business Etiquette, Dining Etiquette And Grooming
Strategic Management
Strategic Marketing
Study Skills – Maximize Your Learning Style
Supervisory Skills Training
Team Building
Telephone Etiquette
The Power Of Effective Telemarketing
Time & Stress Management
Time Management
Trainees Performance Evaluation
Training Needs Analysis
Train-The-Trainer
Winning Interview Skills
Effective Sales Negotiation
Retail Selling
Computer Program for Preschool

Manufacturing Design Tools

Advance Product & Quality Planning (APQP)
Design/Process FMEA
Kano Model & Quality Function Deployment (QFD)
Geometric Dimensioning & Tolerancing (GD&T)
Design For Six Sigma
Design For Manufacturing/Assembly (DFMA)
Value Analysis/Value Engineering (VAVE)

Manufacturing Evaluation Tools

8D Technique
Data Analysis Technique
Production Part Approval Process (PPAP)
MSA & GR&R
Statistical Process Control (SPC)
Process Mapping Techniques
8 Types of Waste
ISOTS16949 5 Core Tools
Motion and Time Study
Operator Work Balance Chart/Stack Chart
Basic Problem Solving Approach
7QC Tools
Quality Control Circle (QCC) or Innovative and Creative Circle (ICC)
Basic Graphical & Statistical Tools
Hypothesis Testing
Analysis of Variance (ANOVA)
ISO QMS AND EMS Awareness Program
Effective QA/QC Inspectors

Manufacturing Improve Tools

Design of Experiments (DOE)
Response Surface Method (RSM)
Regression Analysis
5S -Workplace Organisation
WPO and Visual Management (VSM)
Poka Yoke (Error/Mistake Proofing)
Heijunka – Production Level Scheduling
Kanban (Pull) System
Cost Improvement Techniques
Kaizen Philosophy
Quick Change Over/ Single Minute Exchange of Die (QCO/SMED)
HORENSO at workplace to improve productivity
Failure Mode Effect Analysis (FMEA)
Problem Solving & Decision Making (PDCA)
Measuring System Analysis (MSA or GR&R)
IR 4.0 What is it?
SWOT Analysis
GMP (Good Manufacturing Practice)
Calibration

Manufacturing Control Tools

Statistical Process Control
Control & Audit Plan
Six Sigma YB/GB/BB
Lean Manufacturing
Total Productive Maintenance System (TPM)
Total Quality Management (TQM)
Effective Maintenance Management System
Robust Design Technique
ERP System at Workplace

Statistical Software

Minitab
SigmaXL

Industrial Safety

Safety – Module 1 for CISHO program
Forklift Safety
Ergonomics
Workplace Accident and Accident Investigation
Setting Up and role of Safety Committee
Safety Awareness at Workplace

Logistics/Supply Chain Management

Establishing a winning strategic partnering organization to take advantage as a global partner
Capacity building to match productive resources to Customer Demand
Competitiveness by eliminating six big losses
Effective Production Planning and Control (PPC)
Green Logistics to meet growing Eco-systems
Lean Supply Chain Management within Industry 4.0
SMED Approach to meet current trends in small order Quantity Orders and Short Lead
Time Customer Orders.
Best Practises & Techniques in Inventory Management
Best Practises in Supply Chain Management
Developing Effective Logistics and Supply Chain Strategies
Developing Proficiencies in Procurement Management
Effective Warehouse & Store Management
Excellent Procurement & Negotiation Skills
Fundamentals of Excellent Logistics Management
Fundamentals of Supply Chain Management in Manufacturing
Fundamentals of Warehouse Operation & Safety
Global Shipping Management ( 3P’s of Procedure, Practice, Performance)
Integration of Supply Chain Management – Inventory Velocity
International Freight Management – Principles and Practices
Lean Logistics Management in Manufacturing
Leveraging Supply Chain Management – Value Creation Processes
License Manufacturing Warehouse (LMW)
Managing Customer Fulfilment with Logistics Proficiency
Managing Hidden Logistics Risks in International Trade
Managing Supply and Purchasing Contracts
Managing the Airway Bill in Air Cargo Operation
Managing the Bill of Lading in Global Shipping
Mastering Incoterms (1 day course)
Packaging, Labelling, Marking for storage & shipping
Pengurusan Operasi Stor dan Gudang
Principles and Practices of Global Transportation
Procurement & Inventory Management
Risks Management in International Trade
Shipping Best Practices – Cargo Safety & Conveyance Integrity
Shipping Documentation, Procedures & Incoterms 2010
Shipping Risks and Costs Reduction Practices
Strategic Elements of Transportation Management
Strategizing Supply Chain Performance Enablers & Drivers
Supply Management & Supplier Development
The Forwarder’s STC and Carrier’s COGSA
Understanding Letter of Credits Operations
Inventory Reduction Techniques

Human Resource Management

Malaysian Labour Laws and Industrial Relation Laws
Understanding of Employment Act 1955
Handling Misconduct and conducting Domestic Inquiries
Effective Salary Computation and Administration
Handling Problematic & Difficult Employees
Drafting an Employment Contract
Effective Human Resource Management
HR for Non HR Executive / Managers
People Management

Banking & Finance

Trade Finance Facilities offered by Banks
Business Loan Proposals to Banks and its Computation of Net Working Capital
Requirement, Total Funding Requirement and Cash flow projection
Preparation of Full Set of Accounts [Financial Statements]
Malaysian Financial Reporting Standards [MFRS]
International Financial Reporting Standards [IFRS]
Accounting for Non-Accounting/Finance Managers
Interpretation & Analysis of Financial Statements
Financial Statements Fraud (MIA Seminar)
Detecting Financial Statements Fraud Using Data Analytics (MIA Seminar)
Fraud Risk Assessment: Building A Fraud Audit program [MACFE Seminar]
Forensic Accounting
Business Combinations
Business Entity Valuation (MIA Seminar)
Strategic Cash Flow Management
Costing Techniques and Pricing Decisions
Capital Budgeting
Financial Management
Project Management
Pro-active Internal Auditing
Practical Auditing
Malaysian Auditing Standards
Audit Report Writing for Internal Auditors
Taxation and Planning for Sole Proprietorship & Partnership
Taxation and Planning for SME Companies
Tax Planning for HR Managers
Withholding Tax
Transfer Pricing
Business Feasibility and Viability Plan for SME
MBA Accounting for Managers
MBA Corporate Finance
Malaysia Goods & Services Tax [GST]
Post Implementation Issues and RMCD’s updates on GST
Post 1st June 2018 GST & Transition
Sales Tax Act 2018
Service Tax Act 2018
Business Acumen [in-house for MMHE]
Crisis/Risk Management
Train the Teachers [TTT ACCA]
Companies Act 2016

Besides the above listed courses, we also provide a truly customized training solution to our clients. Our team is always ready to work closely with businesses to source, design, develop and deliver training programs that meets their specific operational and strategic needs.

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